What is your satisfaction policy and Accuracy Guarantee?

Accuracy Guarantee:

We guarantee that the apostille received will be accurate - that is, it will be routed to the correct authorized agency for processing. If not, contact us for a refund.

Please note this does not include if you send a document to us that cannot be apostilled (i.e. the document did not contained a official's signature the state could not authenticate, or didn't have a official signature at all). In this case, you may be responsible for shipping charges plus fees incurred, and a per-document charge from the State (only if applicable). The remaining amount paid would be refunded to you.

Satisfaction Policy:

Xpress Apostille strives to ensure customers are satisfied with their order.

For all customers: If we don't process your order in a timely fashion, or otherwise aren't satisfied, we'd like to make it right for you. Please contact us.

Addendum for customers that choose Priority (formerly Express) Processing: If we are unable to fulfill your order - meaning that we submit your documents to the state for processing - within 3 days of receiving your document, we will contact you to either change to regular processing and refund you the difference, or you can choose to cancel your entire order for a refund, and we will ship the documents back to you at no cost you.

For all satisfaction related-claims, at our sole discretion, we may also choose to issue an additional courtesy store credit to you.

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