What is your refund and overpayment refund policy?

If you prepaid for your order, but we did not start processing your order yet: You can contact us to request a cancellation with no charge (excluding certain non-refundable add-on items). If your order is being processed, a cancellation fee up to the total amount may be charged. Any documents sent to us already by mail that you need back may require a paid return shipping label to be returned to you at your expense.  

After your order is processed/completed:

Most services and products are non-refundable and non-returnable, unless otherwise specified. 

Most invoice payments are non-refundable and non-returnable, unless otherwise specified. 

Any purchase of a gift card is nonrefundable, unless otherwise required by law. 

In the case there is an credit remaining on your invoice, or Xpress Apostille at its sole discretion determines that a refund is warranted, the following policy applies:

If you paid with a credit or debit card, including through PayPal or Amazon Pay, you will receive any refund to that same card. If a refund to the original card is not possible, your refund is processed as a gift card for future use.

If you paid by cash, your refund may be processed as a Visa/MasterCard eGift Card, check, money order, or ACH transfer in US Dollars. Due to safety concerns, we cannot return physical cash.

If you paid by check or money order (including via instant Xpress Apostille gift card purchase/redemption), your refund will be processed as a gift card for future use. 

If you paid by ACH, wire, or other bank transfer (including via instant Xpress Apostille gift card purchase/redemption), your refund will be processed as a gift card for future use. 

If you paid with a gift card, you will receive a refund on a gift card for future use.  

In certain circumstances, subject to a verification process, Xpress Apostille may, at its sole discretion, issue an ACH transfer, Visa eGift card, or check as a refund in lieu of a gift card.